25th
On measuring the wrong things
One of the Techcrunch stories last night was about MixPanel, a Google Analytics for Facebook company. Mixpanel allows developers to track user behavior (what they click on, what actions they perform, when and more) more comprehensively than was previously possible.
There is nothing wrong with MixPanel. In fact, it’s a great example of a company leveling the competitive field— after all, the larger companies have been doing the same for long. However, more accurate measurement implies more focused optimization (which is what the companies using tracking tools seek anyway).
Unfortunately, more focused optimization leads to great popularity but not great substance. Long long ago, I started this blog as a joke. I’d draw up a little sketch which I thought was funny and put it up here. Sometimes, it even was.
Then, people told me that I was good; and of course I thought they were pulling my leg. Still, out of curiosity, I added Google Analytics to the blog— and soon, seeing the number of hits per day became a source of joy or sorrow.
One day, someone submitted this to Reddit. And Google Analytics showed me a thousand hits. Wow!
Soon, I began to see what people like. It doesn’t take a genius to guess the patterns in click-data. I realized everytime I drew something “worth talking about”, popularity on Reddit soared. If I drew obscure geek humor, noone liked it. (Yes, on Reddit!)
It’d have been easy to optimize. I could have drawn crass humor that people would love. But I didn’t, because I was lazy. Being lazy, doing something you don’t like isn’t easy (that’s what hard-working people do!), and soon, I stopped drawing entirely, in part because people began telling me what to draw.
But the point of this discussion isn’t my motivations. The point is that once you minutely measure and optimize for what makes your service popular, you slowly slip down Maslow’s pyramid.
That’s why Reddit has crappy posts on the homepage (active-Redditters have figured out which items are likely to be popular and aggressively submit those. It isn’t surprising most of these items lack depth). That’s also why Digg has even crappier items— appealing to larger masses requires slipping further down the Pyramid.
I wouldn’t be the best judge of what is fair for a company and what isn’t; but the consumer in me is afraid of being in a Skinner cage, and the human in me is afraid that pornography and gambling are about the only thing that can survive at the base of Maslow’s Pyramid.
